Method
Even-handed by design
The aim is to describe how the repair industry actually works, not to build a case for or against anyone in it. Where a manufacturer's, retailer's or repairer's stated reasoning holds up against the evidence, that is reported as readily as where it does not. A finding is reported because it is true and useful to a reader, not because it fits a conclusion decided in advance.
Manufacturer claims
Where a post quotes what a manufacturer says, the quote is taken from that manufacturer's own published material: a support page, a press release, a filing, a product page. A link to the original is given, and a copy of the page as it read at the time is archived, because a manufacturer can edit or remove a page later without notice. If a claim can no longer be verified against a live page, the archived copy is what the post relies on and says so.
Testing
Where a post describes something as tested, the post states what was tested, how many units or attempts were involved, which model or model variant was used, and what was controlled for. A single repair on a single device is reported as exactly that, not generalised into "repairs always fail" or similar. Claims that have not been tested are never presented as if they had been; they are reported as claims, with their source, and left there.
Right of reply
Any company named in connection with something serious and specific, such as a fault, a failure or a practice that could damage its reputation, is contacted and asked for comment before publication wherever there is time to do so. If a company responds, the response is quoted or summarised fairly. If a company does not respond by the time a post is published, that is reported plainly, for example "contacted for comment, did not respond by publication" - not spun into an implication of guilt, and not omitted.
Opinion and findings
Findings are the facts a post has gathered: what a document says, what a test showed, what a company said or did not say. Opinion is a judgement on top of those facts, and it is always marked as opinion, kept in its own section of the page, and never mixed into the findings themselves. Any opinion given rests only on facts stated on the same page, so it can be checked against the evidence next to it rather than taken on trust.
Comment, conjecture and fact
Three things get separated here, not two. A fact is something a document says, a test showed, or a company stated, and it is sourced. An opinion is a judgement placed on top of those facts, and it is marked as opinion and kept in its own section. Between them sits conjecture: a reasonable inference that the evidence supports but does not establish. Where a post draws one, it says so in the sentence that draws it, rather than letting an inference sit in the reporting looking like a finding.
This site is not regulated by IPSO or IMPRESS and does not claim to be. Membership of a press regulator is voluntary in the United Kingdom and this site has not joined one. It does follow the Editors' Code of Practice, whose first clause requires the press, while free to editorialise, to distinguish clearly between comment, conjecture and fact, and requires that a headline be supported by the text beneath it. Those are the standards applied here, and where a post falls short of them the remedy is a correction.
Why anything gets published at all
A post runs when it does one of the things a reader is entitled to expect of reporting: setting out how something actually works, showing what the evidence for a claim is, or preventing people being misled by a statement or action of an organisation. That last one is the reason most of what appears here appears. Where a company's published explanation of its own product does not match what the same company's other documents say, or what happens at a bench, the gap itself is worth reporting, and it is reported as a gap rather than as an accusation.
Corrections
Errors are corrected as soon as they are found, and the correction is logged with a date and a description of what changed. See Corrections for the full record.